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DSA

Report Illegal Content

Notice and action pursuant to Art. 16 of Regulation (EU) 2022/2065 (Digital Services Act)

Use the form on this page to report content you consider illegal. We acknowledge receipt, assess the report and tell you our decision together with the reasons for it.

1. What you can report here

Scandora is a hosting service within the meaning of Art. 3(g)(iii) DSA. You can report:

  • content on scandora.eu and in the Scandora app,
  • content a user has stored in their Scandora account — that is the scan history with its title, preview image and the text recognised in the document.

Scandora is not an online platform under the DSA: stored content is never disseminated to the public. It is visible only inside the account it belongs to and goes only to the destinations the user picks. The Section 3 duties of the DSA — among them Art. 20 (internal complaint-handling system) and Art. 21 (out-of-court dispute settlement) — therefore do not apply to us.

We do not scan or monitor stored documents automatically for illegal content. We act on a specific occasion — in particular after a report through this form or an order from an authority. Stored documents are processed automatically only for features the user triggers, and for document search: while the user is signed in, their device automatically sends the recognised text and the AI description of each new document — split into passages, each headed by the document's title, type and date — to the provider of the AI models to build the search index on that device; for requests sent to the AI, the provider of the AI models runs its own abuse monitoring (see our Privacy Policy).

2. What your notice must contain (Art. 16(2) DSA)

  1. a clear indication of the exact electronic location of the content — for example the exact URL or, for a stored document, the email address of the account concerned and the document title,
  2. a sufficiently substantiated explanation of why you consider the content illegal,
  3. your name and your email address,
  4. your confirmation that your statements are, to the best of your knowledge, accurate and complete.

Exception: where your notice concerns an offence referred to in Articles 3 to 7 of Directive 2011/93/EU (sexual abuse and sexual exploitation of children, child pornography), you do not have to give your name or email address (Art. 16(2)(c) DSA). Please send such a notice without this form to [email protected].

If you cannot or do not want to use the form — for example because JavaScript is switched off in your browser — send your notice with the same details to [email protected]. We handle a notice sent that way exactly as one sent through the form.

3. How we handle your notice

Where you have given electronic contact details, we confirm receipt of the notice by email without undue delay (Art. 16(4) DSA).

We process every notice in a timely, diligent, non-arbitrary and objective manner (Art. 16(6) DSA). We inform you of our decision and the reasons for it without undue delay, and we tell you the redress possibilities available to you (Art. 16(5) DSA).

A notice is always decided by a person. We use no automated means to assess or to decide a notice. Only the form itself is protected by an automated spam filter, which can discard a submission before it reaches us; if our confirmation of receipt does not arrive, please send your notice to [email protected].

Information for the user concerned. Where a notice concerns content in your account, we inform you of the notice and of the processing of your data within one month at the latest (Art. 14 GDPR) — whether or not we act on the notice.

Redress. If you disagree with our decision — as the notifier or as the user affected — write to us at [email protected]; we will look at the case again. Recourse to the ordinary courts remains open to you regardless.

The measures we may take against users — in particular suspending the account and terminating for good cause — and how we apply them are set out in section 12 of our Terms of Service (Art. 14 DSA).

4. Points of contact under the DSA

Single point of contact for Member State authorities, the European Commission and the European Board for Digital Services (Art. 11 DSA): [email protected]. The point of contact is reachable by electronic means. Languages accepted: German and English.

Single point of contact for users (Art. 12 DSA): [email protected] or our contact form. We usually respond within 24 hours (business days Mon–Fri, 9 AM–6 PM CET). Languages accepted: German and English. Communication does not rely solely on automated tools — you reach a person.

Provider: Farhad Sanaei seresht (sole proprietorship; trading as "Scandora"), Burgunderweg 19G, 22453 Hamburg, Germany. Further details in the Imprint.

The German version of this page is the binding one.

We process the location, explanation, name and email address you submit here to assess your report and to meet our obligations under Art. 16 DSA. Legal basis: Art. 6(1)(c) GDPR (legal obligation) and Art. 6(1)(f) GDPR — our legitimate interest in acting against illegal content and in documenting how a notice was handled. Submitting the form sends your report to our own server in Germany, which relays it by email through Brevo (EU) to our mailbox at scandora.eu; Cloudflare Email Routing then forwards it into a Google-hosted mailbox that we read and that no processor agreement with Google covers (for these recipients and the transfer safeguards see sections 7 and 9 of the Privacy Policy). Where we act on your notice, the affected user receives a statement of reasons that names the facts we relied on and says that the decision follows a notice (Art. 17 DSA); where we suspect a criminal offence that threatens the life or the safety of a person, we inform the competent law enforcement or judicial authorities (Art. 18 DSA). We pass on your name and your email address only where we are legally required to. We keep your notice and our assessment only as long as we need them to handle the case and to document our decision, at the latest until three years after the end of the year in which we decided (§§ 195, 199 BGB); we then erase them, unless a statutory retention period or a legal claim requires otherwise. See our Privacy Policy.