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Terms

Terms of Service

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Summary: By using Scandora you agree to these Terms. Consumers have a 14-day right of withdrawal (section 5). Subscriptions are billed and managed through the Apple App Store or Google Play. The legally binding version is the German one.

1. Scope & Contracting Party

These Terms of Service ("Terms") govern your use of the Scandora application and website (the "Service"). Your contracting party is the operator named in the Imprint. By using the Service you agree to these Terms. You must be at least 16 years old. For paid subscriptions you must have full legal capacity (be of full age) or have your legal guardian's consent.

Seller of record. These Terms govern the provision of the Service by the operator. Paid subscriptions and in-app purchases, by contrast, are concluded in the respective store: Apple (App Store) and Google (Google Play) act as the seller of record for them. The store handles payment, invoicing, renewal and refunds, and is where you manage and cancel your subscription (section 4). For the Service itself — its provision, features, support and your rights under these Terms, including the right of withdrawal in section 5 — the operator remains your contracting party.

2. Service Description

Scandora is an AI-powered document scanning application that lets you scan documents, process them with AI to extract information, sync them to your own cloud services (Trello, Google Drive), and organize and search your archive. Scandora is not a general cloud storage service for your document files: the scanned file itself stays on your device. It is sent to the destinations you choose and, if you use the AI analysis, transmitted directly from your device to the model provider for analysis, using a short-lived credential our server issues (section 6). If you are signed in, we store your scan history on Scandora's own server in the EU (Hetzner); besides the title, date, page count, file size and destinations this includes the text recognized in the document and a small preview image. AI document search runs on your device and stores no document text or search embeddings on our servers. For details and deletion periods see the Privacy Policy.

3. Contract Formation & Accounts

Certain features require an account. You agree to provide accurate information, keep your credentials confidential, and notify us of unauthorized access. A paid subscription is concluded upon completing the purchase in the relevant app store, with that store acting as the seller of record (section 1).

4. Subscriptions & Payments

Free plan

The free tier includes basic features with usage limits; no payment is required.

Paid plans

Paid subscriptions (Pro, Business) are billed monthly or annually. Payment is processed exclusively through the platform stores:

  • Apple App Store (iOS/macOS)
  • Google Play Store (Android)

Entitlement and subscription-status management is handled technically via our provider RevenueCat; the actual payment and invoicing are handled by the respective store.

Prices

The prices shown in the store are the final prices for the respective product; with a trial, an introductory or promotional offer, or a prorated plan change the amount actually charged can differ from them. The operator is a small-business owner under § 19 UStG, so no VAT is shown separately. Reference prices: Pro €9.99/month or €89/year; Business €24.99/month or €229/year. Actual prices may vary by region and store policy; the amount the store charges you during the purchase and states on your receipt is the one that applies.

AI credits

Paid plans include a monthly AI-credit allowance (Pro 1,000, Business 5,000 credits) that resets at the start of each billing period. Additional credits can be bought as one-time in-app purchases (e.g. 250 credits for €4.99, 1,500 credits for €19.99); separately purchased credits do not expire. The right of withdrawal in section 5, including its early expiry under § 356(5) BGB, applies to purchases of digital content.

Renewal & cancellation

  • Subscriptions auto-renew for the chosen period unless cancelled at least 24 hours before the end of the current period.
  • Management and cancellation are done through your App Store or Google Play account (Settings → Subscriptions). Cancellation is performed at any time directly through your respective store account.
  • Fees already paid for current billing periods are, subject to store policies and your right of withdrawal (section 5), not refunded pro-rata.
  • We announce price or feature changes in good time; they do not apply retroactively.

5. Right of Withdrawal (Consumers)

Consumers have a statutory right of withdrawal. Paid purchases are concluded in the respective app store, which acts as the seller for them (section 1). You may nevertheless declare your withdrawal to us: we accept it on the store's behalf and pass it on without undue delay. You can equally declare it directly to Apple or Google.

Withdrawal instructions

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise it, you must inform us (Farhad Sanaei seresht, Burgunderweg 19G, 22453 Hamburg, Germany; email: [email protected]) by a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw. You may use the model withdrawal form below, but it is not mandatory. To meet the deadline, it is sufficient to send your communication before the period expires.

Consequences of withdrawal. If you withdraw, we will reimburse all payments received from you without undue delay and at the latest within fourteen days from the day we receive your notice. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Where payment was made via an app store, that store acts as the seller of record (section 1) and processes the refund; this does not affect our own statutory duty to reimburse you for a valid withdrawal.

Payment for what has been provided. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract. For a subscription that is the share of the current billing period up to your withdrawal. For the supply of digital content not delivered on a tangible medium (for example a credit package) you owe no such payment.

Early expiry of the right of withdrawal — subscriptions. A paid subscription is a digital service. Your right of withdrawal does not expire when performance begins; it expires only once we have performed the service in full — and even then only if you had expressly consented to us beginning performance before the withdrawal period expires and confirmed your awareness that you lose your right of withdrawal upon complete performance of the contract (§ 356 (4) BGB). Within a running billing period the service has not been performed in full. Your right of withdrawal therefore remains throughout the 14-day period, even if you consented to immediate provision.

Early expiry of the right of withdrawal — one-off purchases of digital content. Where purchased digital content is supplied immediately and in full (for example a credit package), your right of withdrawal expires when the supply begins if you (1) expressly consented to us beginning performance before the withdrawal period expires and (2) confirmed your awareness that you thereby lose your right of withdrawal once performance begins, and (3) we have provided you with a confirmation of the contract on a durable medium before performance began (§ 356 (5), § 312f (2) and (3) BGB). If any of these three conditions is missing, your full 14-day right of withdrawal remains.

Model withdrawal form

(If you want to withdraw from the contract, please complete and return this form.)

— To: Farhad Sanaei seresht, Burgunderweg 19G, 22453 Hamburg, Germany, email: [email protected]
— I/we (*) hereby withdraw from the contract concluded by me/us (*) for the supply of the following service (*): Scandora subscription / for the supply of the following digital content (*): __________ (e.g. a credit package)
— Ordered on (*) / received on (*): __________
— Name of consumer(s): __________
— Address of consumer(s): __________
— Signature of consumer(s) (only if this form is notified on paper): __________
— Date: __________
(*) Delete as appropriate.

Consent and confirmation during the purchase

Before every paid purchase the app shows you the declaration under this section 5; the purchase can only be started once you have expressly confirmed it. A paid purchase requires a Scandora account; without signing in, no paid contract can be concluded in the app. If an email address is on file for your Scandora account, we then send you a confirmation of the contract on a durable medium. It contains the details of the purchased product, the price the store showed for that product and, for a subscription, the billing period, insofar as the app has sent us those details, your declaration with its timestamp, the withdrawal instruction and the provider details. The price stated is the one the store showed for that product during the purchase; with a trial, an introductory or promotional offer, or a prorated plan change the amount actually charged can differ — the store's receipt (section 1) governs. You receive that confirmation for every contract you conclude in the app, including when you buy the same product again later. If you conclude a contract without a purchase in the app — for example by resubscribing directly in the store or by redeeming a store offer code — we send no confirmation. If your subscription renews automatically in the store we send no new confirmation: the renewal is not a new contract but the continuation of the existing one, and it starts no new withdrawal period. The app does show you the declaration itself again on every purchase; it is not shown again for an automatic renewal in the store, nor for a contract concluded without a purchase in the app. Your full 14-day right of withdrawal remains whenever condition (3) is not met: if the confirmation only reaches you after we have begun performance, if we hold no email address for you, or if for any other reason no confirmation reaches you.

6. AI Provider

Scandora's AI features are provided through managed AI — your device calls the model provider Google Gemini directly, using a short-lived credential Scandora's server issues. A bring-your-own-API-key option is not part of this version.

7. Acceptable Use

You agree not to use Scandora to break laws, infringe third-party rights (especially copyright and personality rights), distribute malware, gain unauthorized access to our systems, harass others, reverse-engineer the Service, or circumvent usage limits or security measures.

How we enforce these rules (Art. 14 DSA). If you breach them, we may take the following measures, graduated and proportionate: a notice or warning, restricting or blocking individual features, temporarily suspending the account, and — for serious or repeated breaches — termination for good cause under section 12. We assess each case individually; a measure is always decided by a person. We do not scan your stored documents automatically for breaches; we act only on a specific occasion, in particular after a report or an order from an authority. The provider of the AI models runs its own abuse monitoring for requests sent to the AI (see the Privacy Policy). If we take a measure, we tell you the reasons for it.

Objecting to a measure. If you consider a measure unjustified, you can object informally by email to [email protected]. We confirm receipt and reply as a rule within 24 hours (business days Mon–Fri, 9–18 CET). We decide in a timely, diligent, objective and non-arbitrary manner and reverse the measure if your objection is justified. Your statutory rights and access to the courts remain unaffected.

Reporting illegal content (Art. 16 DSA). You can report illegal content in the Service at any time through the reporting form at scandora.eu/report-content.html or by email to [email protected]. Your notice should contain: a sufficiently substantiated explanation of why you consider the content illegal, an indication of where it can be found that is as precise as possible, your name and an email address for follow-up questions — for notices concerning child sexual abuse offences neither your name nor your email address is required — and a statement confirming your good-faith belief that the information in your notice is accurate and complete. We confirm receipt of your notice and inform you of our decision together with the reasons for it; with our decision we also inform you of the redress available to you against it.

8. Your Content

Ownership: you retain all rights to the documents and content you scan.

Responsibility: you are solely responsible for the legality of the documents, your right to process them, and backups.

License: by using the AI, sync/export or search features, and by having your scan history stored in your signed-in account (section 2), you grant us a limited, non-exclusive licence to process the relevant documents and history data — including the recognized text and the preview image — solely to provide the features you use and to maintain your scan history. We do not use your documents to train our own AI models.

9. Third-Party Integrations

Scandora integrates third-party services (Trello, Google Drive, AI providers, the app stores, RevenueCat). Your use of them is subject to their terms and privacy policies. We are not responsible for the availability, functionality, or security of third-party services.

10. Intellectual Property

Scandora and its content, features, and design are protected by copyright, trademark, and other laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written consent.

11. Warranty & Limitation of Liability

The Service is provided with due care. AI-extracted data may be inaccurate and must be reviewed by you.

We are liable without limitation for intent and gross negligence and for injury to life, body, or health. For slight negligence we are liable only for breach of a material contractual obligation (cardinal duty) and limited to the foreseeable damage typical for the contract. Otherwise liability is excluded. Liability under the Product Liability Act and mandatory statutory consumer rights remain unaffected.

12. Term & Termination

You can delete your account anytime in the app settings; paid subscriptions end at the close of the current billing period (managed via the store, see section 4). We may terminate for good cause or suspend the account, in particular for breaches of these Terms. On account deletion your personal data is removed per the Privacy Policy; documents exported to your own cloud services remain there.

13. Changes to Terms

We may amend these Terms where there is a valid reason (e.g. changes in the law, case-law, or technical conditions) and provided this does not unreasonably disadvantage you. We will notify you of such changes at least six weeks before they take effect, in text form (e.g. by email) or in-app. Your consent is deemed given if you do not object within six weeks of receiving the notice; we will separately point out the meaning of your silence and your right to object. If you object, you may terminate the contract without notice and free of charge before the change takes effect. Changes to the price or the essential scope of services (principal obligations) are not agreed by this deemed-consent mechanism and require your express consent.

14. Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

15. Governing Law & Jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods; if you are a consumer, this choice of law is without prejudice to the mandatory consumer rights of your country of residence — the country of your habitual residence (Art. 6(2) Rome I Regulation). For merchants, the place of jurisdiction is, to the extent permitted, the operator's registered seat.

Severability. Should individual provisions of these Terms be or become wholly or partly invalid, the validity of the remaining provisions is unaffected. No validity-preserving reduction of invalid clauses takes place; the statutory provisions apply in place of any invalid provision.

16. Contact

Legal Inquiries

Email: [email protected]

Support: [email protected]

Provider details in the Imprint.

The German version of these Terms is the legally binding one.